Property Mgmt | Accounting | Collections | Customer Service

Customer Service

Peterson Company prides itself in excellent customer service and efficient office procedures. As your management company, Peterson Company is doing everything possible to increase the avenues of communication between you, your Board of Directors, and us. All members of your Association can expect the following services when dealing with our office:

• Fully Trained Staff - 24-hour Hotline available for after-hour emergencies; messages are always returned within 24 hours
• Correspondence - Draft letters, special memos & responses to various requests from Homeowners, Vendors or other HOA affiliates for association business; all copies provided to Board of Directors and kept in appropriate file in office
• Work Orders and Complaints - All documented & followed through to completion; All copies provided to Board of Directors, and kept in appropriate file in office
• Filing - Maintain files for all documentation, including Financial Reporting, Individual Lot Files, current insurance policy & claims, legal correspondence, maintenance proposals, meeting minutes, current vendor contracts & warrantees, with updated copies of Liability Insurance and Workers Compensation for all vendors
• Monthly Report Packet - 15th day of each month, Sent to Treasurer or designated Board Member. Complete Accounting of all financial transactions from previous month with complete audit trail: Bank Statement(s) for verification of balances, All Management activity including Inspection & Violation Reports, Work orders & other information accrued throughout the month
• Escrow, Disclosures & Welcome Letters - Work directly with Title Companies upon sale of each home. Escrow paperwork processed & a disclosure package mailed to buyer when applicable. Upon close of escrow, a Welcome Letter is sent to new owner including all pertinent information on Management and Accounting Processes